AGENDA
"Connecting with the Airline Customer"
Pre-Conference Wednesday, October 31st
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19:00 - 22:00
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Welcome Party
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Day 1 Thursday, November 1st
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09:00 - 09:05
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Opening
WorldConnect Video : Celebrating 10years |
Jean-Louis Baroux - President of the APG World Connect
John Melchior - Executive Event Coordinator |
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09:05 - 09:20
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WorldConnect & APG Introduction
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John Melchior - Executive Event Coordinator
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09:20 - 09:30
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Welcome Address
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Sandrine de Saint Sauveur - President & CEO, APG INC
Richard Burgess - President, APG Network |
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09:30 - 10:00
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Keynote
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Is Space Travel a Viable Solution for Future Customers?
Jean-François Clervoy - Astronaut Jean-François Clervoy, frequent space traveler and engineer, will send us off in a spectacular style at our 10th Connect Conference. He will share his space experiences and his views on how space exploration can help us all in the future.
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10:00 - 10:30
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Special Guest Interview
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Sir Tim Clark – President of Emirates Airlines
Sir Tim Clark will present a unique insight on how Emirates made the customer the centre of their success. One to one interview led by journalist
Ania Nussbaum – Bloomberg TV |
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10:30 - 11:00
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Coffee Break
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11:00 - 11:30
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Guest Speaker
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Adapting Airline Distribution to the Fast-Evolving Customer Behaviour
Pieter Bootsma - EVP of Commercial & Revenue - Air France KLM |
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11:30 - 12:00
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Guest Speaker
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Protecting and Saving Lives Through Digitalisation
Michael O’Sullivan – COO International SOS Leveraging the latest technologies in medical and security services to protect the global workforce. |
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12:00 - 12:45
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Panel Discussion
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How the Airlines Respond to the Requirements of Travelers
After hearing the views of the travelers, the buyers and the distributors, we will hear how the airline industry has adjusted and adapted to meet the needs: Nicholas E. Calio – CEO & President A4A
Abdérhamane Berthe – General Secretary of AFRAA Montserrat Barriga – Director General ERA Adrian Parkes – Director General GTMC |
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12:45 - 12:50
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End of Morning Session
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John Melchior - Executive Event Coordinator
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12:50 - 13:30
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Aperitif
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13:30 - 14:50
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Lunch
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14:50 - 16:05
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Business Connect Session - Part One
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Short presentations from key industry players from different sectors on how they connect with the customers
Introduction
John Melchior - Executive Event Coordinator |
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15:00 - 15:15
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Sustainable Development
Soline de Montremy - Senior Vice-President Global Sales, Air France/KLM |
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15:20 - 15:35
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Airlines & Incremental Markets
Richard Burgess - President, APG Network |
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15:40 - 15:55
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Delivering the customers from door to door
SIXT |
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16:00 - 16:15
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APG Platform : Giving the Customer the Full Picture with NDC
Emilie Biggerstaff - Director, APG DS Christian Sabbagh - President, Orchestra |
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16:20 - 16:35
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Coffee Break
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16:35 - 17:30
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Business Connect Session - Part Two
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Short presentations from key industry players from different sectors on how they connect with the customers
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16:35 - 17:10
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How Does Data Help Airlines Plan for the Future?
Emmanuel Delassagne - Head of Sales - ACCELYA |
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16:55 - 17:10
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How Can Airlines Offer More Than Airline Seats?
Ziad Minkara - CEO, CDS Groupe |
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17:15 - 17:30
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Mobile: A Round Trip to Tomorrow
Irina Unlusoy - Marketing Manager - HITIT |
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17:30 - 17:40
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Close of Day One
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Closing Remarks
John Melchior - Executive Event Coordinator |
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19:15 - 23:00
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Evening Program
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19:15 - 19:45
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Piano Concert
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Dimitri Malignan – Winner of the Piano Competition, the “Ecole Nationale de Musique Cortot” 2017
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19:45 - 20:30
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Cocktail
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20:30 - 23:00
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Gala Dinner
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Day 2 Friday, November 2nd
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08:45 - 09:00
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Business Connect Session - Part Three
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Short presentations from key industry players from different sectors on how they connect with the customers
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09:00 - 09:15
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Where to Fly to Satisfy Customer Demands
Christophe RITTER - CEO, Milanamos |
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09:20 - 09:35
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To be Confirmed
TBC |
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09:40 - 09:55
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TBC
Sharjah Airport |
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09:55 - 10:10
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Making Payment Seamless
Dave Holmes - Chief Commercial Officer UATP |
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10:10 - 10:40
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Coffee Break
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10:45 - 12:30
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Session 3
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How will new technology impact the travel experience of the future?
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Is the future in Low Cost Airlies ?
Carlos Munoz - CEO VOLOTEA The Vision of New Technologies in the Air Transport Strategies Johnny Thorsen – VP - Travel Strategy - Mezi.com |
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11:25 - 12:15
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Panel Discussion
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Johnny Thorsen – VP - Travel Strategy - Mezi.com
Marc Rochet - CEO French Bee Eric Leopold - Director of Transformation, Financial and Distribution Services - IATA Juha Jarvinen – CCO Finnair Bob Schumacher – Managing Director - UNITED AIRLINES |
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12:15 - 12:30
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Final Address
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Jean Castellini – Conseiller de Gouvernement de Monaco
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12:30 - 12:40
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Close of Day Two
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Sandrine de Saint Sauveur – President & CEO - APG INC.
Richard Burgess – President - APG Network |
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12:40 - 13:15
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Aperitif
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13:15 - 15:00
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Lunch
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15:00 - 17:00
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Film
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“16 levers de Soleil” Movie by Thomas Pesquet - French Astronaut
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